Why Are We Still Confused About ESAs and Service Dogs?

We continue struggling with how to gain confirmation from health service providers
Be clear on what can and cannot ask, for example
How many animals do we have to allow?
Do we have to accept internet-purchased cards from fake sources?

Everyone involved in property management must know how to reply to questions and concerns about animals living in apartments. Complaints continue to be filed when staff mishandles information. Be sure that correct information is available, including what you can and cannot ask, about ‘breed restrictions’.

Having current and accurate information prevents conflict, complaints filed, and unhappy residents.

Learning Objectives:-

• Get clarity on what animals are now accepted as ESAs
• What questions can we ask? And NOT ask?
• Can a pitbull be a Service animal?
• What is the difference between a miniature horse and a pony?
• What if the resident has 2 pets and 2 ESAs/Service Dogs?

Who Should Attend:-

• Owners/Management Companies/OnSite team members
• Regional managers
• On-site managers
• Assistant managers
• Leasing team
• Maintenance
• Groundskeepers
• Housekeepers