Description

This comprehensive session walks participants through the Management and Occupancy Review process, from scheduling and the initial desk review through the on-site visit, final report, and owner response. Attendees will learn how reviewers use Form HUD-9834 and its addenda to evaluate management practices, tenant files, leasing and occupancy, maintenance, fair housing compliance, EIV procedures, and other areas of property operations.

The training offers detailed guidance for using Addendum C as a preparation checklist and Addendum A as a tenant-file self-audit tool. It addresses commonly reviewed documents, including applications, waiting lists, leases, lease addenda, rejection notices, annual inspection records, AFHMP materials, work-order logs, vouchers, rent rolls, income-targeting records, EIV documentation, VAWA forms, and tenant selection plans. Participants will also learn how to prepare HOTMA-compliant policies without prematurely implementing requirements that are not yet effective for HUD Multifamily Housing. The session concludes with practical strategies for managing the day of the MOR, communicating with the reviewer, responding to questions, and protecting the property’s overall score.

Areas Covered in the Session:-

• Understanding each stage of the MOR process and the responsibilities of owners, agents, site staff, and reviewers
• Using Form HUD-9834 and Addenda A through D to organize preparation and conduct internal compliance reviews
• Pre-auditing tenant files for complete applications, verifications, certifications, leases, addenda, and required notices
• Reviewing waiting-list documentation, income targeting, applicant processing, rejection notices, and tenant selection procedures
• Preparing AFHMP records, advertising documentation, fair housing materials, community contacts, and required public displays
• Evaluating rent schedules, rent rolls, subsidy vouchers, work-order records, annual unit inspections, and operating procedures
• Confirming that EIV access records, security documentation, policies, reports, master files, and staff training are compliant
• Reviewing VAWA forms, lead-based paint records, inspection documentation, resident materials, and other required records
• Maintaining HOTMA-compliant policies and procedures while following the appropriate HUD Multifamily implementation timeline
• Preparing for the on-site review, responding to reviewer questions, participating in the closeout meeting, and addressing findings.

Background:-

Management and Occupancy Reviews are a critical measure of a HUD-assisted property’s compliance and overall management performance. As in-person reviews continue, owners and agents must be prepared to produce accurate tenant files, current policies, required forms, and complete supporting documentation at the time of the review. At the same time, HOTMA creates an additional layer of preparation because properties must maintain compliant policies while carefully observing HUD’s implementation timeline. Small inconsistencies among tenant files, waiting lists, policies, leases, EIV records, and operating practices can result in findings and negatively affect a property’s MOR score. This session provides a practical playbook for preparing staff, organizing documentation, identifying compliance gaps, and approaching the MOR with confidence.

Why Should You Attend:-

A successful MOR requires more than gathering documents shortly before the reviewer arrives. Properties must be able to demonstrate that their written policies, tenant files, staff practices, and supporting records are accurate, consistent, and compliant throughout the year.

This session will help participants understand what reviewers are looking for, identify issues before they become findings, and establish a more organized approach to MOR preparation. Attendees will leave with practical guidance they can use to conduct internal reviews, strengthen documentation, prepare staff, and respond effectively during an in-person audit. Whether your property has an MOR scheduled or you are building a year-round compliance program, this training will help you approach the process with greater confidence and protect your property’s performance rating.

Who Should Attend:-

• Property managers and assistant property managers
• Occupancy and compliance specialists
• Certification and recertification staff
• Regional property managers
• Compliance managers and directors
• Owners and management agents
• Asset managers
• Quality assurance and internal audit staff
• Resident managers
• Affordable housing consultants and trainers.