Description

Better Performance Through Clear Expectations and Everyday Feedback

This practical webinar shows managers and HR professionals how to make performance management an ongoing process that supports employee success and accountability. Participants will learn to set clear, measurable expectations and deliver balanced confirming and correcting feedback that employees can act on.

Using workplace examples, Kyle Patrick Smith will explain how to identify the reasons behind performance gaps, conduct productive conversations, document facts, and follow up on agreed actions. The session also addresses fair evaluations, employee disagreements, and when coaching should move to a formal performance improvement process.

Areas Covered in the Session:-

• Why annual reviews alone rarely improve day-to-day performance.
• Setting expectations for results, behavior, quality, and deadlines.
• Confirming feedback: recognizing effective behavior so it continues.
• Correcting feedback: describing the gap and agreeing on what must change.
• Balancing feedback and making regular check-ins useful.
• Diagnosing gaps in clarity, skills, resources, and willingness.
• Coaching conversations that include employee input and shared accountability.
• Documenting observable facts, agreed actions, support, and follow-up.
• Reducing recency bias and handling disagreements about evaluations.
• When to use a performance improvement plan and how to measure progress.

Background:-

Too often, performance management becomes an annual paperwork exercise. Employees hear about concerns months after they occur, managers struggle to explain ratings, and the review produces little meaningful change. Unclear expectations, inconsistent feedback, and weak follow-through make the process less useful than it should be.

Effective performance management starts with everyday leadership: explaining what success looks like, reinforcing effective behavior, addressing concerns early, and helping employees improve. Annual reviews should summarize conversations that have already taken place.

Why Should You Attend:-

Attend if you want performance conversations to produce a clear next step and measurable improvement. You will leave with practical approaches for reducing surprises at review time, addressing concerns before they grow, and holding employees accountable while providing the direction and support they need.

By the end of the session, participants will be able to define measurable expectations, structure a balanced feedback conversation, identify possible causes of a performance gap, and establish documented actions and follow-up measures.

Who Will Benefit:-

• HR professionals and HR business partners
• Managers and supervisors
• Department heads
• Business owners and executives
• Team leaders
• Professionals responsible for employee development
• Performance reviews or manager training.