Description

A practical leadership workshop that equips managers and supervisors with the C.A.R.E. model to deliver corrective feedback, address difficult behaviors, reduce workplace conflict, and foster accountability while maintaining and building trust and engagement.

Bad attitudes, jealousy and disruptive behaviour will sabotage company morale, lower self-esteem and reduce teamwork and productivity. When toxic behaviour infects a organization at any level, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution!

The C.A.R.E. Approach Emphasizes:

• Being appreciative and respectful
• Remaining present and engaged
• Acknowledging feelings and concerns
• Projecting positive intent
• Avoiding assumptions
• Demonstrating compassion
• Staying solution-focused

The objective is to correct behavior without damaging working relationships.

Major Topics Covered: Participants will explore:

• Early warning signs of losing emotional control
• The impact of negative employees ("Snowball Effect")
• Communication and interpersonal effectiveness
• Body language awareness
• Sources of workplace dysfunction
• Performance and behavior indicators
• Trust-building leadership practices
• Relationship development strategies
• Eight essential communication principles
• Top solutions and techniques for applying the C.A.R.E. Model.

Learning Objectives:-
Participants will learn how to:

• Deliver corrective feedback confidently and respectfully
• Address difficult workplace behaviors before they escalate
• Reduce conflict and workplace dysfunction
• Improve communication and interpersonal skills
• Read and respond to body language more effectively
• Build trust while maintaining accountability
• Move conversations from blame to problem-solving
• Gain employee buy-in for behavioral change

BONUS 
Several Complimentary Resources are Offered and Reviewed in this presentation:

• Free PDF version of E-Book: ‘Why Trust Me? Making Trust Your Competitive Edge’ 
• Self-Test: Rating Your Soft Skill Leadership Attributes (employee loyalty focus) 
• Self-Test: Confidential Leadership Empowerment Survey (employee retention) 
• COACH – Coaching Skills Self-Assessment (how to coach, empower, be coached) 
• My L.I.S.T. – how to get to know the driving/ motivation side of an employee.

Background:-

This webinar teaches leaders, supervisors, and managers how to address difficult employee behaviors through a structured corrective feedback approach called the C.A.R.E. Model. Rather than relying solely on traditional methods such as the "feedback sandwich," the program focuses on accountability, effective communication, emotional intelligence, and relationship-building techniques that encourage behavioral change while preserving trust and engagement.

Business Value: Organizations can expect benefits such as:

• Improved employee accountability
• Reduced workplace conflict
• Stronger manager-employee relationships
• Higher engagement and retention
• Better customer experiences
• More productive and respectful workplace cultures
• Greater leadership effectiveness.

Why Should You Attend:-

The training addresses challenging workplace issues including:

• Negative attitudes and toxic behavior
• Poor performance
• Attendance and tardiness concerns
• Offensive language
• Personal hygiene concerns
• Inappropriate workplace conduct
• Conflict between employees
• Customer service issues
• Resistance to feedback.

Who Will Benefit:-

Anyone who has to deal with difficult people, stress, complaints, bad attitudes, resignations, disciplining and promotions.

This presentation is appropriate for:

• Executives and emerging leaders
• HR professionals
• Supervisors and managers
• Team leads
• Customer service leaders
• Individuals preparing for leadership roles
• Anyone responsible for employee performance management.